Terms and Conditions

Effective Date: 2/21/2025

Welcome to VITALUXE. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully.

1. Orders & Confirmation

Once you place an order, you will receive an email confirmation with order details. This email allows you to stay updated on your purchase status.

2. Shipping & Delivery

  • Orders typically take 1-2 weeks to arrive.

  • Shipping times may vary due to factors beyond our control.

  • We are not responsible for delays caused by shipping carriers.

3. Returns & Exchanges

  • If your item arrives defective, you may request a refund or exchange.

  • To initiate a return or exchange, please contact us with details of the issue.

  • Providing as much information as possible will help us process your request smoothly.

4. Contact Information

You can contact us via the “Contact Us” button on our website, through the “Contact” section in the menu, or by emailing us at Vitalluxeshop@gmail.com.

5. Payment & Pricing

  • All prices are listed in USD and are subject to change without notice.

  • We reserve the right to refuse or cancel any order due to pricing errors or suspected fraudulent activity.

6. Intellectual Property

All content, logos, and designs on our website are the property of VITALUXE and may not be used without permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products.

  • Our maximum liability is limited to the purchase price of the product.

8. Changes to Terms

We reserve the right to update these terms at any time. Any changes will be posted on this page with the revised effective date.

By using our website, you agree to these terms. If you do not agree, please discontinue use of our services.

 

Once you place your order, you will receive an email where you can stay updated on your order.

Shipping typically takes 1-2 weeks.

If your item comes defected and you would like a return, please contact us for a refund.

If your item comes defected and you would like an exchange, please contact us for an exchange.

You can contact us by clicking the "Contact us!" button above, or contact us via "Contact" located in the menu.

When contacting us, please include as much information as possible, it will make the refund/exchange policy a lot smoother.

Our Answers to Your Questions.

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